Look and Don’t Listen

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We have always been told to “listen”, however I am going to tell you that in certain circumstances it’s best not to, and why.

As a Business Manager, have you ever been told by a customer or a staff member about something and you made a management decision based on what you have been told, but it turned out to be incorrect?

The information given to you wasn’t exactly a lie, but it was either: highly exaggerated, presented out of context or the timing was unfortunate.

 As a Manager/Leader of my business I have […] learned this valuable management technique that could help you…Read on

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